Plow & Hearth Reviews

Purchased patio table and chairs for 1500. Within a few weeks table top started warping and coming alert at seams. Wood is thin and cheap.

Bought a spinner from these folks. The little solar powered light would not recharge. Wrote to P&H and customer service jumped on it. Sent me a whole new spinner with no obligation to return first one. In fact, they recommended that I donate it to a neighbor or friend. Good folks for sure. I asked... they responded!

Wish I would have seen these reviews prior to placing an order. It does feel like a scam. I'm experiencing the same things many others have. I placed an order 12/31/21, got no updates on delivery and when I called, they said the lead time is 182 days! You can't cancel an order until it ships - which seems bogus to me. I'll spare you the details - just DON'T BUY ANYTHING FROM PLOW AND HEARTH!

Been waiting on a Christmas Tree for almost 4 weeks. Was suppose to be in stock 11-16-21 and then 11-23-21. Sill no answers on when it will ship. I guess I will buy one from somewhere else and just return this one if I ever get it. Really disappointed in this Company. I have bought a lot from them but this will be my last purchase..

I ordered star pato light fixtures and part of the order came with 3 plastic stars missing. When I called they told me I have to contact the claims dept. which does not have a phone number but just an email. If I want to return I have to pay for the shipping cost. I will never buy anything from this overpriced with terrible customer service company.

When I go to purchase a product I would like to believe when the site says it is in stock. But you can't believe that it is actually in stock when ordering from Plow & Hearth.

After placing an order and waiting three days for a confirmation or tracking number, I looked at the status of my order and then said product was on backorder. So I called them on the telephone and they verified that it would be almost two weeks before they got another order in.

Less than an hour later after thinking about it I called them back to cancel my order and lo and behold they then claimed that a quantity had been received in! Not only was the quantity received in but my order was now in processing and they were unable to cancel the order. They said they would try and send an email to the shipping department but there was no guarantee that the order could be cancelled no. I guess they don't have telephones in the shipping Department!

Now it's going on 3 days and the order status still says processing!
I would steer clear of any site that tells you they have product in stock such as Plow & Hearth! First and last time placing an order with them!

I ordered a wooden bench from Plow & Hearth and received it on May 14, 2021. After unpacking the bench I noticed it was badly damaged. I immediately notified via email to Plow & Hearth that I want a replacement. On May 17 I was notified that a replacement had been ordere and I would receive it within 3-5 business days. On May 24, I still had not received the item nor any info that the item had shipped. I emailed the company again requesting and update and a tracking number. Still no communication. I called the company and was told they would check into the status. Still nothing. It is now June 1st and I still have no update that the item has shipped. My latest emails have gone unanswered. Worst customer service ever!! How sad because I do like their products. I will never order from this company again.

I ordered a firepit on May 1st. BEFORE I finished my transaction, I made sure to read the shipping timeline as I was ordering this for a camping trip. I read that once you place the order, it will ship within 2 business days. It is now May 5th and my order is still in "processing order" status. I"ve called to cancel and was told I couldn't. I called and spoke with a Supervisor who told me 2 days ago that my order should ship on that day we spoke... it didn't. I called again today and was told that the warehouse is behind and that my order should be shipping between 1 and 5 business days. How does a company like this stay in business?? This is the WORST and I will NEVER order from them again. That's what I get for not ordering the SAME thing from Amazon.
Update 5-6-21 I just called the company again because my order status has not changed, I was told that there is an issue at the warehouse and they can't figure out why this hasn't shipped. They told me that they escalated this to a manager and to give them one or two days to find out what's going on? IF this was a ligit company, the manager would have gotten on the phone with me, explained the situation, and made a commitment to look into it and tell me that they would call me back TODAY and actually do it. REALLY??? I wish to god that I would have read all the horrible reviews of this company before clicking that purchase button. BUYER BEWARE!!!

Bought battery powered candles defective product caused battery acid to leak through on my furniture would not credit me because past the 90 day return,which they failed to tell me. Thank goodness they are closing, cheap defective products

4 years ago I bought a wicker double glider from P&H. Part of the glider has failed and must be replaced for the glider to operate. I called P&H and was informed that they no longer have a parts department and since I bought the glider in 2017 there was nothing they could do. The glider is now useless. Good companies support the products they sell.